Return Eligibility

We accept return requests within 30 days after the order delivery date. To be eligible for a return, items must meet the following conditions:

• The item must be unused and in its original condition.
• The item must include original packaging and tags (if applicable).
• The item must not have been washed, worn, damaged, or altered.
• Customized products with personal names or numbers may not be eligible for return unless there is a quality issue.

Size Exchange

If you selected the wrong size, please contact our customer service team within 30 days of receiving your order. We recommend checking our Size Guide before purchasing to help choose the best fit.

Size exchanges are subject to product availability. Customers may be responsible for return shipping costs.

Return Process

To request a return, please follow these steps:

1. Contact our customer service team with your order number and return reason.
2. Wait for our return instructions before sending the item back.
3. Ship the item according to the provided instructions.
4. Once we receive and inspect the returned item, we will process your refund or exchange.

Refund Information

After your return is approved, refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Shipping fees and additional charges are generally non-refundable unless the item received is incorrect or defective.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from your order, please contact us within 7 days after delivery.

Please provide your order details and clear photos of the issue so our team can review and assist you.

Non-Returnable Items

The following items cannot be returned:

• Customized items with personalized details.
• Items that have been worn, washed, or modified.
• Items returned without prior communication.
• Items outside the return period.

Cancellation Policy

If you need to cancel an order, please contact us as soon as possible. Cancellation requests can only be accepted before the order enters processing.

Once an order has been processed or shipped, cancellation may no longer be available.

Contact Us

If you have any questions about returns, exchanges, or refunds, please contact our customer service team.

We are committed to providing a helpful and convenient shopping experience for every Premier Kit Store customer.